At House of Furnishes, we are committed to providing high-quality furniture and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the following policy.
1. Eligibility for Returns & Refunds
You are eligible for a return and refund if:
- The item is unused, in its original packaging, and in resellable condition.
- A return request is made within 14 days of receiving the item (UK & EU consumer rights).
- The item is damaged or defective upon arrival (proof required).
- The wrong item was delivered.
Non-Returnable Items:
- Customized or made-to-order furniture.
- Assembled or used furniture.
- Clearance or final sale items.
2. How to Request a Return
- Contact Us: Email our support team at [your email] within 14 days of delivery with your order number, reason for return, and photos (if applicable).
- Return Approval: We will review your request and provide return instructions. Unauthorized returns will not be accepted.
- Return the Item: You must return the product in its original condition and packaging within 14 days after approval.
- Inspection & Refund: Upon receiving and inspecting the item, we will process your refund within 5-7 business days using the original payment method.
3. Refund Processing
- Full Refund: If the return is due to a fault on our part (damaged, incorrect, or defective item).
- Partial Refund/Deduction: If the item is returned used, damaged, or without original packaging.
- Shipping Costs:
- Returns due to change of mind: Customer covers return shipping costs.
- Returns for damaged/incorrect items: House of Furnishes covers return shipping.
4. Cancellations
- Orders can be canceled within 24 hours of purchase for a full refund.
- Once dispatched, cancellations are not possible, but you may return the item following the above process.
5. Faulty or Damaged Items
- If you receive a faulty or damaged item, report it within 48 hours of delivery with clear photos.
- We will arrange a replacement or full refund at no additional cost.
6. Contact Us
For any return or refund inquiries, please contact:
📧 Email: info@hosueoffurnishes.co.uk📍 Address: 83 Ewan Street UK