SHOPPING INFORMATION

What is House of Furnishes?

House of Furnishes is your one-stop shop for high-quality, stylish, and affordable home furnishings. We offer a wide range of furniture, decor, and accessories to help you create the perfect living space.

What are your store hours?

Our store is open Monday to Saturday from 10 AM to 7 PM and Sunday from 11 AM to 5 PM. Our online store is open 24/7 for your convenience.

Do you offer shipping?

Yes, we offer nationwide shipping. Shipping fees and delivery times vary depending on your location and the size of your order.

How long does delivery take?

Delivery times typically range from 3-7 business days for in-stock items. Custom or special-order items may take longer. You will receive an estimated delivery date at checkout.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

What is your return policy?

We offer a 30-day return policy for most items. Items must be in their original condition and packaging. Custom or special-order items are non-returnable. Please review our return policy on the website for more details.

How do I return an item?

To return an item, please contact our customer service team to initiate the return process. You will be provided with a return authorization and instructions on how to send your item back.

How can I contact customer service?

You can reach our customer service team by phone at +44 7532 681136 by email at support@houseoffurnishes.co.uk, or through the contact form on our website. We are available Monday to Friday from 9 AM to 6 PM.

PAYMENT INFORMATION

What payment methods do you accept?

At House of Furnishes, we accept a variety of payment methods for your convenience. These include:

  • Major credit cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Use your PayPal account for a secure and quick checkout.
  • Apple Pay: Easily complete your purchase using Apple Pay on compatible devices.
  • In-store purchases: We also accept cash and major credit/debit cards for in-store purchases.

Is it safe to use my credit card on your website?

Yes, it is completely safe. We use industry-standard encryption and security measures to protect your personal information and ensure a secure shopping experience.

When will my credit card be charged?

Your credit card will be charged at the time of purchase. If an item is on backorder, you will be notified, and your card will be charged once the item is back in stock and ready to ship.

Can I use multiple payment methods for one order?

Currently, our system does not support multiple payment methods for a single order. However, you can split your purchase into multiple orders if necessary.

What should I do if my payment is declined?

If your payment is declined, please check the following:

  • Ensure that your credit card information is entered correctly.
  • Verify that your billing address matches the address on file with your card issuer.
  • Confirm that your card has sufficient funds. If you continue to experience issues, please contact your card issuer or our customer service team for further assistance.